All orders are shipped Tuesdays’s & Wednesday’s for Next Day delivery via UPS. Please have someone available to accept the order and sign for it or else we cannot Guarantee Live Delivery.
You will receive tracking info from UPS via email.
DOA POLICY:
If, due to no fault of your own, there are any dead Berghia, You MUST contact us within 2 Hours of receipt of shipment. We will need to see the Berghia when they arrive with clear, close videos taken from the top of the container looking down, at the Berghia still in the container, against a black background. After a period of acclimation and water changes approx we will need see them again. We may request a video conference at this time. We will replace all Berghia that were determined DOA at no cost to you, or refund their cost at our discretion, (shipping costs are non-refundable). If we decide to replace the DOA’s then the shipping cost will be 50%. If, at any time, you are not available when UPS attempts delivery, this will void Live Guarantee. We will work with UPS to get your shipping refunded for the first shipment if it was UPS’s fault they died (shipment did not arrive next day). Once refund is processed we will credit your card for the 1st shipment.
You may prefer to have them shipped to a UPS Store store location, where they can hold them for you to pick them up. That way they can be picked and you don’t have to wait around the house for them to be delivered. Or you can pick them up after work in the afternoon, at least that way they should be inside Room Temp and OK. Another option is to have them shipped to your work location if your employer allows it.
We are not responsible for orders that are returned for lack of signature. If a package is returned, the customer will pay the return shipping cost. Someone must be present to sign for your package.
